Service Management Dynamix™ experience, credentials, and partners enable us to provide a comprehensive spectrum of ITSM training and consulting options for customers. For instance, fully accredited training towards the various ITIL® certifications includes associated Project Management Institute (PMI®) PDUs – a plus for those students that maintain Project Management Professional (PMP®) status.


Welcome to Service Management Dynamix™, brought to you by Lawrence ‘Butch’ Sheets and Keith D. Sutherland. We deliver fully accredited IT Service Management (ITSM) education and consulting, largely focused on the ITIL® framework.

Note the name and spelling of ‘Dynamix’ – our ‘spin’ has to do with the vigor and purpose that we bring to the training and consultative experience, as well as our ability to change with the ever changing realm of technology. That is no easy accomplishment, as it requires experience (collectively better than 70 years in Information Technology), knowledge of the subject matter (collectively better than 20 years with formal IT Services Management practice – ITSM), and most importantly, our passion.

Our business values are founded in:

  • Trust
  • Enjoyment & Satisfaction
  • Recognition
  • Fulfillment
  • Personal & Professional Growth

Although we believe that instructor – led training is the best and most preferred method of delivery, many of our courses can be delivered virtually. You can find us through our partners or through a direct relationship. Any of our engagements can be provided on-site at your corporate location (contact us).

Our ITSM Graphic

SMDxIn 2014, SMDx commissioned an artist from Central Illinois, Liz Ritter, to modify one of her existing graphics depicting IT Service Management. Going forward, SMDx will be promoting this graphic, specifically as part of our ITIL® certification training and specific ITSM offerings. The origin of this graphic happened as a result of one of our students that spent time with us over a number of years, dating back to ITIL® V2, through the certification track en route to their ITIL® Expert credential. Ms. Ritter was later commissioned to develop the official graphic now proudly displayed on our web site.

Our engagements can be delivered across the Americas and abroad.