Service Value Management Essentials
IT-SVM Essentials - Accredited
This 4-8 hour session provides an overview of the fundamental components of IT Service Value Management™, underlying best practices, related Business Drivers, and required steps to successfully prioritize projects and objectively display Value based on Business Value at Risk™ (BVaR™). It is an excellent primer for those who are new to IT-SVMTM, beginning their Service Management initiative, or interested in moving an existing Service Management initiative to the next level.
The IT Service Value Management™ Workshop Series combines decades of practical experience with the essentials from globally accepted best practices such as ITIL®, NGOSS®, TQM, CRAMM®, COBIT®, PMBOK Guide, CMMI®, SERVQUAL/RATER, Six Sigma, and distills them into this easy to understand training program.
Who Should Attend?
IT Executives, Senior IT Management, Service Management Process and Function Owners, Consultants, Vendor Account Managers.
Format: 1-day of facilitator led discussion.
Curriculum:
- IT Service Value Management™ Overview
- Role of the Business in IT Strategy
- Understanding Where IT Value Originates
- Value From Enterprise Boundaries
- How to Make IT a Strategic Asset
- How to Align IT and the Business
- Competitive Advantage from IT
- IT Service value Management™
- Defining IT Services in Business Terms
- Valuing IT Services by Business Value at Risk™
- Measuring IT Services by Business Value at Risk™
- Choosing IT Services for Improvement
Benefits:
- Understand the essentials of Service Strategy, how Service Portfolio Management makes Service Strategy actionable, and why IT-SVM™ is the means to successful Service Portfolio Management in an uncertain environment.
- Learn about the Real source of Service Value - Inside and Outside the Enterprise - It may not be where you've been told it is!
- Learn how to achieve Business IT Alignment (BITA) and make IT Services a Strategic Asset.
- Understand why Service Quality might not be measured inside the data center.
- Learn how to leverage IT for Competitive Advantage by measuring Business Value at Risk (BVaR™).
- Learn about the four fundamental components of IT-SVM™ - Define, Value, Measure, Choose (DVMC™)
Prerequisites:
ITIL® Foundations is highly encouraged, although not required.
Examination: Optional
Reference Material: Each student receives a detailed course manual. Service Management Dynamix is an accredited NABSM Delivery Partner. All content is licensed from, and maintained by, Avant Corporation.
Last modified: May 7, 2011, 1:01 pm