Planning, Protection, and Optimization
ITIL V3 Capability Course PPO - Planning, Protection, and Optimization - Accredited
When buying a product or service, you have certain expectations about the way it will perform. If the manufacturer, reseller and/or service provider doesn't explicitly set the expectations, then you will form them for yourself. It is the same with the customers of your IT services. Either IT clearly sets the expectations, or end-users will develop them on their own. During the negotiation and acceptance of Service Level Agreements, IT commits that services will meet their customer's requirements for availability, capacity, continuity and security.
The ITIL® V3 Capability Course - Planning, Protection and Optimization (PPO) provides the best practice knowledge required to cost-effectively plan, deliver and manage the "warranty" processes to ensure that IT services are 'fit for use'.
Embedded into the five (5) day PPO course is our unique virtualization, Living the Lifecycle®. Woven through all of Service Management Dynamix/ITSM Academy's ITIL® V3 Certification classes, this virtualization brings V3 processes and concepts to life. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through implementation.
This virtualization successfully enables active learning by encouraging the participants to:
- Discuss and understand pure ITIL® concepts
- Apply concepts to a "neutral" real world situation
- Learn different perspectives
- Reinforce examinable concepts
ITIL Expert:
Earn 4 credits of the 22 required to achieve the ITIL Expert™ Certification.
Project Management Institute (PMI) Professional Development Units (PDUs): ITSM Academy is recognized by PMI as a Global R.E.P. You will earn 38 contact hours or PDUs upon completion of this course.
Prerequisites:
The ITIL® Version 3 Foundation Certification in IT Service Management - obtained through ITIL® V3 Foundation or Foundation Bridge Course
Exam & Certification:
Successfully passing the 90 minute, exam consisting of eight (8) complex, multi-part, multiple choice scenario-based gradient scored questions leads to the ITIL Intermediate Qualification: Planning, Protection and Optimization Certificate. Class earns four (4) credits of the 22 required to achieve the ITIL Expert™.
Audience:
The primary audience is IT professionals, IT process owners, business managers and business process owners. Requiring deep role-based knowledge of, or are involved in, Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management and Risk Management.
Instructors:
As with all Service Management Dynamix/ITSM Academy Training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real life experiences into lively classroom discussion.
Trainers for this course are ITIL Expert and / or PPO Certified and have successfully completed ITSM Academy's PPO Train-the-Trainer Program.
Learning Objectives:
At the end of this course, the learner will be able to identify the:
Processes across the Service Lifecycle pertaining to Planning, Protection and Optimization including:
- Availability Management
- Capacity Management
- IT Service Continuity Management (ITSCM)
- Information Security Management
- Demand Management
- Planning, Protection and Optimization roles and responsibilities
- Technology and implementation consideration
- Challenges, critical success factors and risks
Course / Student Material:
- Five (5) Days Instructor Led Training and Exercise Facilitation (38 Class Hours/12 Study Hours)
- Learner Manual (excellent post-class reference)
- Study aids and sample exams
- Participation in Living the Lifecycle® ITSM Academy's unique series of case study-based exercises
- Exam Preparation
- In-Class Exam
Notes:
- The PPO exam is a very challenging test. This course requires a minimum 21 hours of personal study, including pre-reading.
- Upon registration, learners will be provided the pre-course reading list which includes the case study and process chapters from the appropriate ITIL® book(s)
- Learners need access to the full suite for the pre-reading and will need to bring the Service Design book to class.
- The textbooks are NOT included with purchase of this course.
- Maximum Learners per Class is 16.
ITIL Foundation certification is required to take the Exam. Proof of certification must be provided a minimum 2 weeks prior to the start of class.
Last modified: March 25, 2011, 4:14 pm