Release, Control, and Validation
ITIL V3 Capability Course RCV - Release, Control, and Validation - Accredited
To implement new services in a controlled and cost-effective manner, IT departments must successfully implement ITIL® Release, Control and Validation best practices. In this course, you learn how to plan, implement and optimize the Release, Control and Validation (RCV) processes and gain the skills required to successfully complete the exam.
Embedded into the five (5) day RCV course is our unique virtualization, Living the Lifecycle®. Woven through all of Service Management Dynamix / ITSM Academy's ITIL® V3 Certification classes, this virtualization brings V3 processes and concepts to life. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through implementation.
This virtualization successfully enables active learning by encouraging the participants to:
- Discuss and understand pure ITIL® concepts
- Apply concepts to a "neutral" real world situation
- Learn different perspectives
- Reinforce examinable concepts
ITIL Expert™:
Earn 4 credits of the 22 required to achieve the ITIL Expert™ Certification.
Project Management Institute (PMI) Professional Development Units (PDUs): ITSM Academy is recognized by PMI as a Global R.E.P. You will earn 38 contact hours or PDUs upon completion of this course.
Prerequisites:
The ITIL® Version 3 Foundation Certification in IT Service Management - obtained through ITIL® V3 Foundation or Foundation Bridge Course
Exam & Certification:
Successfully passing the 90 minute, exam consisting of eight (8) complex, multi-part, multiple-choice scenario-based gradient scored questions leads to the ITIL® Intermediate Qualification: Release, Control and Validation Certificate.
Audience:
The primary audience is IT operational staff involved in ITIL® V3 RCV best practices who are wishing to increase their release, control and validation capabilities and knowledge in order to enhance the quality of IT service support within their organization.
Instructors:
As with all Service Management Dynamix / ITSM Academy Training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real life experiences into lively classroom discussion.
Trainers for this course are ITIL Expert™ and / or RCV Certified and have successfully completed ITSM Academy's RCV Train-the-Trainer Program.
Learning Objectives:
- Service Management as a Practice
- The processes within the Service Lifecycle pertaining to Release, Control and Validation;
- Change Management, Service Asset and Configuration Management, Knowledge Management, Release Management, Service Validation and Testing, Evaluation and Request Fulfillment Business value of implementing each process in an organization
- Objectives and basic concepts related to each process
- Activities and roles involved in each process and their relationship to other processes
- Technology and implementation considerations
- Continual service improvement
Course / Student Material:
- Five (5) Days Instructor Led Training and Exercise Facilitation (38 Class Hours/12 Study Hours)
- Learner Manual (excellent post-class reference)
- Study aids and sample exams
- Participation in Living the Lifecycle®, ITSM Academy's unique series of case study-based exercises
- Exam Preparation
- In-Class Exam
Notes:
- The RCV exam is a very challenging test. This course requires a minimum 12 hours of personal study, including pre-reading.
- Upon registration, learners will be provided the pre-course reading list which includes the case study and process chapters from the appropriate ITIL® book(s).
- Learners need access to the full suite for the pre-reading and will need to bring the Service Transition book to class.
- The textbooks are NOT included with purchase of this course.
- Maximum Learners per Class is 16.
ITIL Foundation certification is required to take the Exam. Proof of certification must be provided a minimum 2 weeks prior to the start of class
Last modified: March 25, 2011, 4:14 pm