Foundations
ITIL V3 Foundations - Accredited
As business needs change, so do the demands on IT. The challenge: to meet new and growing requirements for IT Services. In the spring of 2007, a long-awaited update to the best practice guidance of the IT Infrastructure Library™ was released. Known as ITIL® Version 3 (V3), the books are framed around the Service Lifecycle, taking a holistic approach to managing services and delivering business value.
Come ready to participate in lively discussions about process improvements, benefits and challenges.
Embedded into the ITIL® V3 Foundation course is ITSM Academy's unique virtualization, Living the Lifecycle™. Woven through all of Service Management Dynamix / ITSM Academy's ITIL® V3 Certification courses, this virtualization brings V3 processes and concepts to life. Within a virtual business environment, a new web service is introduced and then, as a group, we guide the service through its strategy, design, transition, operation and continual improvement within a virtual business environment.
Service Management Dynamix / ITSM Academy's ITIL® V3 Foundation course prepares attendees to successfully achieve their Foundation certification. The independent exam is administered on the third afternoon.
Who Should Attend?
ITIL® Foundation training is essential for anyone involved in the internal or external delivery of IT services:
IT Leadership, Key Business Managers, Network Operations, Business Process Analysts, Business Analysts, IT Consultants, Project Managers, Systems Integrators, Help Desk / Service Desk Managers and Analysts, Managed Service Providers, Application Developers, Solution Providers and Sales Staff
Curriculum:
Service Management Dynamix / ITSM Academy's ITIL® V3 Foundation course is a 2.5 day journey through the five (5) stages of the ITIL® Service Lifecycle:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Reference Material:
Every Foundation Learner Receives:
- Two-and-one-half days Instructor Led Education and Exercise Facilitation
- Learner Manual (excellent post-class reference)
- ITIL® Version 3 Pocket Guide
- Participation in ITSM Academy's unique virtualization, Living the Lifecycle™
- Reinforcing "Memory Games"
- Sample exams and exam Preparation
- In-Class Foundation Examination
- Daily Breakfast Pastries and Refreshments
Prerequisites:
Familiarity with IT Services is recommended.
Certification:
Learners will be equipped to earn their Foundation certification by achieving a passing score on a 60 minute, 40 question examination. Learners take their test on the final day of class.
Note: All V2 certificates are still recognized by the industry and remain relevant. We are offering an ITIL® Bridge Workshop, for learners who were educated and / or certified on ITIL® V2 and are interested in discovering the differences between the versions, and the impact to their organization.
ITIL Expert®: Earn 2 credits of the 22 required to achieve the ITIL Expert®.
Professional Development Units:
ITSM Academy is recognized by PMI® as a Global R.E.P. You will earn 22 contact hours or PDUs upon completion of this course.
Instructors:
Our instructors have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real life stories and scenarios. Using the highest quality content, this training style encourages active group participation, allowing all learners to bring from class a wealth of practical knowledge.
Last modified: March 25, 2011, 4:14 pm