Service Strategy
ITIL V3 Lifecycle Course: Service Strategy - Accredited
Service Strategy is the axis upon which the other stages of the IT lifecycle are based. It is in this stage that the high level strategic, investment and business value(s) of each service is considered and weighed against other existing and proposed services. Based on the Service Strategy publication of the ITIL® V3 library, Service Management Dynamix/ITSM Academy's course focuses on the planning, implementing and optimizing of Service Strategy concepts and processes. The course culminates with the ITIL® V3 Intermediate Service Strategy certification examination.
Embedded into the three (3) day class is our unique virtualization, Living the Lifecycle®. Woven through all of Service Management Dynamix/ITSM Academy's ITIL® V3 Certification classes, this virtualization brings V3 processes and concepts to life. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through implementation.
This virtualization successfully enables active learning by encouraging the participants to:
- Discuss and understand pure ITIL® concepts
- Apply concepts to a "neutral" real world situation
- Learn different perspectives
- Reinforce examinable concepts
ITIL Expert™:
The ITIL® Version 3 Foundation Certification in IT Service Management - obtained through ITIL® V3 Foundation or Foundation Bridge Course.
Learners must complete at least 21 hours of personal study by reviewing the Service Strategy publication.
Exam & Certification:
Successfully passing (65%) the 90 minute exam, consisting of eight (8) complex, multi-part, multiple choice scenario-based gradient scored questions, leads to the ITIL Intermediate Qualification: Service Strategy Certificate.
Audience:
- CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle
- Individuals requiring a deeper understanding of the ITIL® Service Strategy stage of the Lifecycle and how activities in it may be implemented to enhance the quality of IT Service Management within an organization
- IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in Service Strategy
- Individuals seeking the ITIL Expert™ in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert™ is a prerequisite
Instructors:
As with all Service Management Dynamix/ITSM Academy Training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real life experiences into lively classroom discussion.
Trainers for this course are ITIL Expert™ and / or Service Strategy Certified and have successfully completed ITSM Academy's Service Strategy Train-the-Trainer Program.
Learning Objectives:
Upon successful completion learners will understand:
- Service Strategy Principles
- Defining services and market
- Conducting Strategic Assessments
- Financial Management
- Service Portfolio Management
- Managing demand
- Driving strategy through the Service Lifecycle
- Understanding Critical Success Factors and risks
Course / Student Material:
- Three (3) Days Instructor Led Training and Exercise Facilitation (23 Class Hours/21 Study Hours)
- Learner Manual (excellent post-class reference)
- Study aids and sample exams
- Participation in Living the Lifecycle® ITSM Academy's unique series of case study-based exercises
- Exam Preparation
- In-Class Exam
Notes:
- The Service Strategy exam is a very challenging test. Upon registration, learners will be provided a pre-course reading list. Learners will be expected to read the case study and process chapters from the appropriate ITIL® book – Service Strategy- before the first class date...a minimum 21 hours of personal study.
- The ITIL® Books are not included with this course; access to the Lifecycle Suite is required.
- Maximum Learners per Class is 16.
- ITIL® Foundation certification is required to take the Exam. Proof of certification must be provided a minimum 2 weeks prior to the start of class
Last modified: March 25, 2011, 4:14 pm