Manager’s Certificate in ITSM (ITSMI, Jan-2002), ITSM Master™, with better than 30 years experience in IT comes the versatility derived from working in a variety of industries, including:
- Eight years in Manufacturing
- Four years in Banking/Finance
- Two years in Catholic Health Care
- Five years in Customer Care
Since January of 2004, Keith has facilitated a number of sessions for organizations interested in the value of a true IT Service Management framework. Keith’s varied background allows him to share real and practical experiences with clients, while his dynamic presentation skills aid in helping students and clients absorb the ITIL® Framework and content, while also speaking to complementary methodologies.
From 2002 (thru December, 2007), Keith served as the Membership Chair for the ‘Heartland’ local interest group (LIG) of the itSMF USA in Central Illinois. He has also been instrumental in the start-up of many of the LIGs throughout the Midwest, including Gateway (St. Louis), Chicago-Milwaukee, Lehigh Valley (Allentown/Bethlehem, PA), and Great Lakes (Greater Detroit, MI). Though considered a ‘vendor’ in the ITSM field these days, Keith started as a practitioner. His involvement in the itSMF USA dates back to 1998, where one of the very first ITSMF USA interest group meetings occurred at Holy Cross Health Systems in South Bend, IN (while an IT Manager there).